Latest Update: 5th January 2021
Following the most recent government announcement, we have been forced to once again close our doors to our lovely guests. We have now decided to close until Monday 1st March. However, this will be reviewed in line with government guidance, as and when necessary.
We are currently in the process of contacting all our guests who have bookings with us between now and the end of February, in order to discuss how you would like us to deal with your booking. Please can we ask for your patience and understanding at this difficult time.
For future booking enquiries, please note that all our availability is live and up to date on our websites.
The Yan Restaurant bookings can be made using the link in your booking confirmation emails. For non-resident dinner bookings, we only take bookings 2 weeks ahead, please see our websites for details.
We will be re-opening our online restaurant shop in January and our next nationwide delivery date will be Friday 22nd January and orders can be made online now.
All our vouchers codes have now been extended by a further 12 months from your original expiration date, to allow you more time to plan your future stay with us and give yourself something to look forward to.
Once you have decided on your dates to book, just pop the code you have on the voucher, in at "Step 1 - Confirm Changes" of the check-out process and the voucher value will be deducted from your deposit payment.
Please see below for more information regarding the current Covid-19 situation.
Going forward we will be continuing to monitor the changing government guidance and regulations and would ask that you do the same. Please rest assured that we are working very hard in these challenging times, in order to keep our guests, staff and the local community as safe as we possibly can.
We’re Good To Go
We have followed government and industry COVID-19 guidelines, ensuring processes are in place to maintain cleanliness and social/physical distancing and have been awarded the Visit England Industry Standard “We’re Good To Go” Accreditation.
Health & Safety has always been and will continue to be our absolute priority. We have adjusted to new ways of doing things, in order that guests and visitors are assured of our full commitment. We will carry out our adjustments in a way that is true to who we are and ensure that these align with our Broadrayne Farm values.
We have put in place our own 8 POINT PLAN detailed below. This could be subject to change if the guidance alters.
THE 8 POINT PLAN
Guidance and best practice
We’re following all government guidelines and industry best practice, in partnership with key tourism bodies and specialists. We have completed all necessary assessments and certification to validate our policies.
Our team, supply chain and partners
We have ensured that everyone involved in our business is fully aware of and committed to our ethos and values. This includes:
Every team member has been retrained in new health and hygiene related procedures and their responsibility to guests and colleagues.
We have taken all reasonable steps to follow the government’s Covid-19 Secure Workplace Guidelines.
We have communicated with key suppliers and partners, to ensure that their policies and systems relating to health and hygiene meet our own high standards.
We’ll share as much information as possible, prior to arrival, in order to provide assurance and transparency.
Our much loved welcome books have been digitised for viewing on your handheld devices. This gives lots of details about the farm, the surrounding area and how we will be keeping you safe.
Our health and hygiene processes and procedures are available to view and can be forwarded via email if requested.
Pre-arrival email communications will provide additional information relating to social distancing measures and the new self-check in procedures we have in place. At this point guests will also be given the opportunity to choose arrival time slots, arrange room servicing, book tables in the bistro and pre ordering of meals.
Our new risk-based approach to cleaning has been implemented and all our team members have been trained accordingly. Hand sanitiser will be available and visible at various points around The Yan. A new hand sanitiser is also being provided in the guest rooms that is an addition to the wonderful Pure Lakes range.
Guest arrival will be at pre-arranged 15-minute intervals to ensure that guests do not meet unnecessarily. Tables in the bistro have been re arranged, capacity reduced, and clear screens installed, to ensure adequate social distancing. We will maximise our outdoor areas, in order to create more space for guests. We will also have a heated Gazebo erected on the lower level patio area to provide covered outdoor space, just in case of inclement weather! We have looked in detail at potential pinch points around the building and will, where possible, maximise space in these areas. We are not proposing to implement a one-way system through the building, as we are confident that our guests will exercise common sense in this regard.
We’ll adhere to restrictions relating to hotel capacity and, while social distancing restrictions are required, our bistro will be available to hotel guests in the first instance. Reservations for other guests on the farm and visitors will only be made available when the requirements of hotel guests have been met.
The Bistro is now reservation only and we have taken all necessary measures to reduce contact, ensure hygiene standards and social distancing. These include:
For the breakfast service we request that guests now book a time slot, in order to spread the flow of people moving around. Breakfast can also be taken in your room.
Dinner reservations will be staggered to ensure social distancing and due to the bistro now having to run at 60% capacity a cancellation fee of £10 per head for dinner and £5 per head for breakfast will be applied, If you cancel your table reservation within 48 hours of your reservation time.
Room service will be available for those who prefer this option and will need to be prebooked the day before.
Menus have been created and available via QR codes on each dining table, in order to avoid the use of paper. Ordering is also done via this method to reduce the amount of time a member of staff would be present at your table. Please bring your mobile phone to the Bistro when you dine.
Tables will be positioned the required distance apart in line with the latest government guidelines.
Technology and process
We are fortunate that we already have a great technology infrastructure in place, allowing us to easily add to this and focus on areas which will help us deliver this plan. Examples include:
Redesigning our check-in arrival process, reducing contact and increasing efficiency.
Self check-in at allocated times, with personalised access codes.
Implementing online ordering for our bistro.
Taking online and contactless card payments only.
Our much-loved room welcome books will be digitised for viewing on your handheld devices.
As always, we hope all is well in your households, thank you in advance for your support, and look forward to welcoming you to The Yan at Broadrayne in the very near future.
Dave, Sally, Jess & Will