Last updated: 4th July 2020
We’re Good To Go
We have been working and planning hard, and are delighted to be re-open with the safety and welfare of our guests, staff and the local community at the forefront of our minds.
We have followed government and industry COVID-19 guidelines, ensuring processes are in place to maintain cleanliness and social/physical distancing and have been awarded the Visit England Industry Standard “We’re Good To Go” Accreditation.
Health & Safety has always been and will continue to be our absolute priority. We have adjusted to new ways of doing things, in order that guests and visitors are assured of our full commitment. We will carry out our adjustments in a way that is true to who we are and ensure that these line up with our Broadrayne Farm values.
We have put in place our own 8 POINT PLAN detailed below. This could be subject to change if the guidance alters.
THE 8 POINT PLAN
Guidance and best practice
We’re following all government guidelines and industry best practice, in partnership with key tourism bodies and specialists. We have completed all necessary assessments and certification to validate our policies.
Our team, supply chain and partners
We have ensured that everyone involved in our business is fully aware of and committed to our ethos and values. This includes:
Every team member has been retrained in new health and hygiene related procedures and their responsibility to guests and colleagues.
We have taken all reasonable steps to follow the government’s Covid-19 Secure Workplace Guidelines.
We have communicated with key suppliers and partners, to ensure that their policies and systems relating to health and hygiene meet our own high standards.
We’ll share as much information as possible, prior to arrival, in order to provide assurance and transparency.
Our much loved welcome books have been digitised for viewing on your handheld devices. This gives lots of details about the farm, the surrounding area and how we will be keeping you safe.
Our health and hygiene processes and procedures are available to view and can be forwarded via email if requested.
Pre-arrival email communications will provide additional information relating to social distancing measures and the new self-check in procedures we have in place. At this point guests will also be given the opportunity to choose arrival time slots, arrange room servicing, book tables in the bistro and pre ordering of meals.
Our new risk-based approach to cleaning has been implemented and all our team members have been trained accordingly. Hand sanitiser will be available and visible at various points The Yan. A new hand sanitiser is also being provided in the guest rooms that is an addition to the wonderful Pure Lakes range.
Guest arrival will be at pre-arranged 15-minute intervals to ensure that guests do not meet unnecessarily. Tables in the bistro have been re arranged, capacity reduced, and clear screens installed, to ensure adequate social distancing. We will maximise our outdoor areas, in order to create more space for guests. We will also have a heated Gazebo erected on the lower level patio area to provide covered outdoor space, just in case of inclement weather! We have looked in detail at potential pinch points around the building and will, where possible, maximise space in these areas. We are not proposing to implement a one-way system through the building, as we are confident that our guests will exercise common sense in this regard.
We’ll adhere to restrictions relating to hotel capacity and, while social distancing restrictions are required, our bistro will be available to hotel guests in the first instance. Reservations for other guests on the farm and visitors will only be made available when the requirements of hotel guests have been met.
We have taken all necessary measures to reduce contact, ensure hygiene standards and social distancing. These include:
For the breakfast service we’ll request that guests book a time slot and pre order the day before, in order to spread the flow. Breakfast can also be taken in your room.
Dinner reservations will be staggered to ensure social distancing and due to the bistro now having to run at 60% capacity, pre ordering your meal is now essential, at least 24 hours before. If we do not receive your pre-order, your table will be cancelled and a cancellation fee of £10 per head will be applied.
If a table is cancelled within 48hrs of your reservation time or numbers reduced, you will be charged the cancellation fee of £10 per head.
If you cancel on the day of your booking, after you have pre ordered then all your pre order value will be forfeited.
Room service will be available for those who prefer this option and will also need a pre order the day before.
Menus will be created and available electronically to avoid the use of paper.
Tables will be positioned the required distance apart in line with the latest government guidelines.
Technology and process
We are fortunate that we already have a great technology infrastructure in place, allowing us to easily add to this and focus on areas which will help us deliver this plan. Examples include:
Redesigning our check-in arrival process, reducing contact and increasing efficiency.
Self check-in at allocated times, with personalised access codes.
Implementing online ordering for our bistro.
Taking online and contactless card payments only.
Our much-loved room welcome books will be digitised for viewing on your handheld devices.
As always, we hope all is calm and well in your households, thank you in advance for your support, and look forward to welcoming you back to The Yan at Broadrayne in the very near future.
Dave, Sally, Jess & Will