TERMS & CONDITIONS
Bookings and Payments
To confirm the reservation, we require a non-refundable, non-transferable deposit to the value of your first night’s stay. The balance is payable on departure. Confirmation of the booking will be given upon receipt of the deposit. Bookings at premium times may require payment in full at the time of booking. Bookings are accepted on the understanding that the terms and conditions will be observed in full.
We do not provide holiday cancellation insurance; we strongly recommend that you take out your own holiday insurance cover. Deposits taken are non-refundable and non-transferable. Cancellation between 2 and 4 weeks prior to your arrival incurs a 50% charge of the total cost of your stay. Cancellations less than 2 weeks prior to arrival, no show or early departure incurs 100% loss of the total cost of your stay.
Cancellation by Ourselves
In the unlikely event that The Yan becomes unavailable, due to reasons beyond our control, we will endeavour to find you alternative suitable accommodation. Should this not meet your approval or not be possible we will refund all monies paid. We shall not be under any other liability.
Acceptance of Bookings
The booking is accepted only on the understanding that no more than the number of people declared on the booking shall stay. We reserve the right to refuse or curtail any booking where it subsequently transpires that information has been withheld from us, either by numbers in the party or its composition.
There is one parking space available per room booked. Extra parking spaces, if available, need to be pre-arranged and booked prior to your visit for a small additional fee. Alternative offsite parking can be found in a lay-by 100m to the north of us.
Pets are only permitted to stay in allocated bedrooms with our express permission prior to booking, for a small additional fee. Pets must be on a lead at all times when in The Yan building and around the farm and drive. Pets must not be left unattended in The Yan, under any circumstances or left in vehicles on site at any time. Pets are not allowed on any furniture. Pet owners are responsible for ensuring that their pets do not foul the property or its surroundings. Charges will apply for additional cleaning. Pet owners must clean up after their pet around the farm.
Food and Drinks
Only food and drink purchased at The Yan can be consumed on the farm. As we are a licenced premise you can only consume alcohol purchased at The Yan on the farm.
All bedrooms should be vacated before 10am on the day of your departure. Late departures fees will be charged. Keys/cards should be returned to the café reception on departure (£5 charge for lost keys)
If a reason for complaint should arise on arrival or during your stay, you must contact us as soon as the problem arises, in order for us to rectify the complaint. No complaints will be considered after the completion of your stay, if they were not brought to our attention during your stay.
All items broken or damaged must be reported to us, as soon as possible. We reserve the right to charge for breakages, damage and extra cleaning, with a minimum fee of £20, which will cover replacement/repair costs. Larger items will be charged at replacement or repair costs, plus a £20 administration fee.
Internet Usage Policy
Please refer to our policy HERE We reserve the right to change the above terms and conditions without notice.