TERMS & CONDITIONS
Bookings and Payments
To confirm the reservation, we require a non-refundable, non-transferable deposit to the value of your first night’s stay. The balance is payable on arrival. Confirmation of the booking will be given upon receipt of the deposit. Bookings at premium times may require payment in full at the time of booking. Bookings are accepted on the understanding that the terms and conditions will be observed in full. Bookings are taken for a minimum of a 2 night stay and 3 nights during bank holiday weekends.
Cancellation by Yourself
We do not provide holiday cancellation insurance; we strongly recommend that you take out your own holiday insurance cover. Deposits taken are non-refundable and non-transferable. Cancellations, for any reason, less than 2 weeks prior to arrival, no show, change to number of persons in the room, or early departure incurs 100% loss of the total cost of your stay, with the balance payable on cancellation.
However, we shall seek to relet your room at the best possible price, but not necessarily at the advertised web site price. If the accommodation is relet in total, monies received by us, less an admin charge, will be returned to you, including your non-refundable deposit.
For the avoidance of doubt your booking with us is not conditional upon, or associated with, any other event* that you may have also booked to attend whilst staying with us. If that event is cancelled or postponed and as a consequence you wish to cancel your booking with us (in circumstances where our accommodation is still open and available to take your booking) then our normal cancellation policy will apply, as detailed above.
[*For example, but not limited to, weddings, festivals, cycle events……..]
Cancellation by Ourselves
In the unlikely event that The Yan becomes unavailable, due to reasons beyond our control, we will endeavour to find an alternative suitable solution on Broadrayne Farm. We shall not be under any other liability.
Covid-19 amendment, which is applicable to new bookings made after 18th Sept 2020
We recognise the difficulty in now purchasing holiday travel insurance that will cover Covid-19 and consequently we have decided that if we are forced to close due to a government lockdown, for the period of your stay, then all affected bookings will either be issued a voucher equivalent to amounts paid to date, including your non-refundable deposit, move your booking to another date or offer a full refund of the amount paid to date. However, this does not apply if we are open and unfortunately you are unable to visit, due to government restrictions on your area or you personally. If this concerns you, then we suggest that you refrain from making a booking too far in advance and wait until nearer the time of your proposed stay, in order to see what restrictions you are under. These type of cancellations will be treated the same as the paragraph above "Cancellation by Yourself"
Acceptance of Bookings and Additional People
The booking is accepted only on the understanding that no more than the number of people declared on the booking shall stay. Babies (not yet walking at the point of stay) are free of charge but we do recommend you book a deluxe room for the additional space of a travel cot. Infants, toddlers and children are classed as additional people. Children (16 and under) are not allowed to sleep in a room without a responsible adult present in the same room. We reserve the right to refuse or curtail any booking where it subsequently transpires that information has been withheld from us, either by numbers in the party or its composition.
Parking is limited on the farm, there is one parking space available per room booked. Extra parking spaces, if available, need to be pre-arranged and booked prior to your visit for a small additional fee. Diner parking is run on a "first come first used basis" and cannot be reserved in advance. Alternative offsite parking can be found in a lay-by 100m to the North of us.
Food and Drinks
Only food and drink, including alcohol, purchased from The Yan can be consumed in the rooms, communal areas, Bistro and the outside areas of the farm. A corkage fee will be charged, if these conditions of booking are not followed.
Check in is available from 3pm until 9pm on the day of arrival.
All bedrooms should be vacated before 10am on the day of your departure. Late departures fees will be charged. Keys/cards should be returned to the bistro reception on departure (£10 charge for lost keys)
Pets (dogs only)
Dogs are permitted to stay in designated dog friendly bedrooms with our express permission prior to booking, for a small additional fee.
Only one dog per bedroom is allowed in our dog friendly rooms.
Dogs must be on a lead at all times (with owners attached to the other end....yes we have had this:-)) when in The Yan building, including the Bistro, and around the farm and drive.
Dogs must not be left unattended in The Yan, under any circumstances or left in vehicles on site at any time.
Dog owners are responsible for ensuring that their pets do not foul the property or its surroundings.
Dogs are not allowed on any furniture, at anytime. Additional cleaning charges will apply if it transpires that pet owners have allowed their dog onto furniture within bedrooms or anywhere else in The Yan.
Dog owners must clean up after their pet around the farm and dispose of it in the general waste bins on the farm.
We currently do not accept bookings of more than 6 people. On occasion we do sometimes take bookings for 7 or 8 people. However, these will need to be our first or last tables of the evening.
For all reservations, we require your debit/credit card details to confirm your booking. These will be held in a secure PCI-DSS compliant vault.
For tables of 4 or below, if your table is cancelled within 24hrs of your reservation or numbers reduced, you will be charged the cancellation fee of £15 per head (£5 per head for a breakfast booking).
For tables of 5 and over, if your table is cancelled within 48 hours or numbers reduced, you will be charged a cancellation fee of £15 per person (£5 per head for a breakfast booking).
Unfortunately, our experience of parties failing to cancel or amend bookings dictates this precaution is now necessary.
Pre ordering your meal is essential for tables of 5 and above, at least 24 hours before. If we do not receive your pre-order, your table will be cancelled and a cancellation fee of £15 a head will be applied. If you cancel on the day of your booking, after you have pre ordered, then all your pre order value will be forfeited.
For reservations of our special occasion meals, set menus, New Year, Christmas etc a deposit of £20 per person is required to confirm the booking. Cancellation less that 2 weeks prior to your reservation deems the deposit non-refundable unless the table is re-sold on your behalf.
We ask that you please arrive on time for your reservation. If you are more than 15 minutes late, we reserve the right to cancel your table, no refund will be issued and the above cancellation fee will be applied.
Dogs are allowed in the Bistro, as long as they are on a lead and under control at all times.
If a reason for complaint should arise on arrival or during your stay, you must contact us as soon as the problem arises, in order for us to rectify the complaint. No complaints will be considered after the completion of your stay, if they were not brought to our attention during your stay.
All items broken or damaged must be reported to us, as soon as possible. We reserve the right to charge for breakages, damage and extra cleaning, with a minimum fee of £20, which will cover replacement/repair costs. Larger items will be charged at replacement or repair costs, plus a £20 administration fee.
Internet Usage Policy
Please refer to our policy HERE We reserve the right to change the above terms and conditions without notice.
For exclusive use bookings, these additional terms and conditions apply.
Gift vouchers can used towards all self-catered properties, glamping pods, hotel and the bistro on Broadrayne Farm.
Minimum voucher value is £20 and goes up in multiples of £10.
The voucher is valid for 12 months from the date of purchase, which will be stated on the voucher.
If the voucher is used towards holiday properties (self catered and hotel) then the stay needs to also be within 12 months of the date of voucher purchase.
Vouchers cannot be replaced if lost, stolen or destroyed.
Vouchers cannot be refunded, exchanged for cash, change given, if less than the payment requested on the day of use, and cannot be used to purchase new gift vouchers.
Vouchers cannot be used in conjunction with any special promotions or discounts.
Vouchers cannot be sold to any third parties without our consent. If we do give our consent then such consent may be subject to any conditions which we impose. In any event you may not sell the Vouchers through the internet without our express written consent, which you must obtain before making any such sale. We reserve the right at all times to refuse to permit any sale of Vouchers by you to a third party.
Vouchers issued due to cancellations because of the COVID-19 closure are non-refundable and non-transferable and issued to the person who made the original booking, this person must be present at check-in for the voucher to be valid. Should it transpire that an attempt has been made to transfer the voucher to a third party, the booking will be cancelled and the voucher voided.
All terms and conditions written in the above paragraph named "Gift Vouchers" also apply to any vouchers issued by us through the COVID-19 closure.
The hotel is strictly a no-smoking establishment. Guests wishing to smoke are requested to do so outside, but not in open doorways and disposing of cigarette butts in the outside dustbins. Please note that guests not complying with this will be asked to leave the hotel immediately and no refunds will be given. Guests will also be liable for a deep cleaning and loss of business fee.
We regret that we cannot accept responsibility for any lost property left behind at the end of your stay. Whilst we will make every reasonable effort to return lost property this will only be done on receipt of a minimum payment of £10 to cover the cost of packaging and registered post. Any larger items will be charged at the postage rate plus a £5 packaging and handling charge.
Any refunds due will be done using the same means of payment, as the you used for your original transaction.